MinMax Pro Privacy Policy

1.The two roles we play, and why it matters

Almost every question about privacy in a product like this comes down to one distinction.

• Account data — what we collect in order to give you an account and bill you: your name, business name, email address, phone number, sign-in credentials, who holds which seat, your subscription and payment records, and technical logs. We decide what account data we need, so for account data we are the controller.
• Customer Data — everything you put into the workspace: your customers and clients, jobs, charters, loads, projects, quotes, invoices, documents, photographs, time entries, messages, and anything else you or your team enters or uploads. We do not choose what goes in there and we do not use it for our own purposes. You decide; we process it on your instructions. For Customer Data we are a processor and you are the controller.

That is this policy in one line: the business records you keep in MinMax Pro are yours.

2.Information we collect

• Account and billing information — the fields above, your subscription status, and your invoice history.
• Usage and technical information — IP address, browser and device type, the pages and features used, timestamps, and error diagnostics. We use this to keep the service running, to find defects, and to detect abuse.
• Communications — messages you send us for support, and our replies.
• Payment information — see section 4.
• Customer Data — whatever you and your team put into the workspace.

We do not buy personal information about you from data brokers, and we do not enrich your account with information from third-party sources.

3.How we use information

We use account data to provide and secure the service, authenticate sign-ins, take payment, answer support requests, notify you about changes that affect your account, and meet our legal, tax and accounting obligations. We use aggregated or de-identified usage data to decide what to build next.

We use Customer Data only to provide the service to you and to support you when you ask. We do not sell personal information. We do not share it for cross-context behavioral advertising. We do not use your Customer Data to train artificial-intelligence or machine-learning models, ours or anyone else’s.

4.Payments

MinMax Pro subscriptions are billed through Stripe. When you enter card details at signup or in the billing portal, those details go from your browser directly to Stripe and are never received, processed or stored on our systems. We keep the card brand, the last four digits and the expiry date so you can recognize your own payment method, together with the invoice and payment records we are required to keep.

5.Service providers we rely on

A small number of providers process information — including Customer Data — in the course of running MinMax Pro. Each is under contract, each may use the information only to provide its service to us, and none may use it for its own purposes.

If we add or replace a provider that handles Customer Data, we will update this page.

6.When we share information

Beyond the providers above, we share information only with our professional advisers under confidentiality obligations; with a government body or court where we are legally required to respond — and where we are permitted to tell you, we will; and with a successor if the business is merged or sold, in which case we will give account holders notice before their data moves. Nobody else.

7.How long we keep information

You can request earlier deletion at any time by emailing info@minmaxstrategiesllc.com. We will honor it except where we are required to retain records by law, or where the data belongs to a business customer rather than to you — see section 10.

8.Security and breach notification

Data is stored in the United States. It is encrypted in transit with TLS and encrypted at rest by our hosting provider. Access is scoped per organization at the database level, so one account cannot read another’s records. Our staff reach production data only when you ask us to as part of support, or where it is necessary to keep the service running, and that access is logged.

No system is perfectly secure and we will not claim otherwise. If a breach affects your personal information we will notify affected account holders without undue delay and in any case as required by applicable law.

9.Your rights and choices

You can access, correct, export or delete your information, and close your account, at any time. Most of it you can do yourself inside the workspace; for anything you cannot, email info@minmaxstrategiesllc.com and we will respond within 30 days. We do not charge for a reasonable request and we will not treat you differently for making one.

Depending on where you live you may have additional rights, including the right to appeal a refused request. If we deny a request, our response will tell you how to appeal it.

10.If you are a customer of an MinMax Pro customer

If you are a homeowner in a contractor’s client portal, a guest on a charter booking, or a shipper tracking a load, your relationship is with that business, not with us. They chose what to record about you and they control it; we hold it on their instructions. Send your access, correction or deletion request to them. We will help them act on it, and we will not act on it independently unless the law requires us to.

11.Cookies and similar technologies

MinMax Pro sets what it needs to keep you signed in and to remember a few preferences in your own browser, such as which industry view you last used. There are no advertising cookies, no cross-site tracking, and no third-party advertising pixels. Because we do not track you across other sites, there is no consent banner to dismiss.

12.Automated decisions

MinMax Pro contains features that rank, suggest, forecast and alert — the order people are offered work in, overrun warnings, capacity and margin figures. These are decision support for the account holder, who sets the rules, can override any result, and can switch the features off. We do not use them to make decisions that produce legal or similarly significant effects about an individual without human review.

13.Children

MinMax Pro is business software and is not directed to children. Do not create an account if you are under 16, and do not enter a minor’s personal information into a workspace unless you have the right to hold it.

14.Changes to this policy

When we update this policy we will change the effective date at the top of the page. If a change materially reduces your rights or materially expands how we use personal information, we will give account holders at least 30 days’ notice by email or in-product notice before it takes effect.

15.Governing law

This policy is governed by the laws of the State of Michigan and applicable federal law. Disputes arising from it are subject to the jurisdiction of the state and federal courts located in Kent County, Michigan.

16.Contact us

Questions, concerns or requests regarding this policy — including privacy rights requests and security reports:

MinMax Strategies LLC
Grand Rapids, Michigan
info@minmaxstrategiesllc.com

See also the MinMax Pro Terms of Service and MinMax Strategies’ company-wide Privacy Policy.